hi877's Privacy Policy
The security of your personal information is our top priority. This policy explains how hi877 collects, uses, and protects your data.
Introduction & Purpose of This Policy
Welcome to the hi877 platform. This Privacy Policy ("Policy") has been prepared to give users of hi877's website and services a clear understanding of how personal information is collected, processed, stored, and disclosed.
By using hi877's services, you agree to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services or contact our support team.
All your information is kept secure using SSL encryption technology.
You have the right to view, correct, and delete your own data.
Your data is never sold to advertisers or unauthorized third parties.
What data we collect and why — everything is clearly stated here.
What Information We Collect
hi877 collects information necessary to provide its services. This information comes from two main sources — what you provide directly, and information collected automatically while you use our services.
2.1 Information You Provide Directly
- Name, email address, and mobile number provided at registration
- Date of birth (for age verification — only those aged 21 or above may open an account)
- Copy of national ID card or passport provided for identity verification
- Payment account details used for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
- Messages and attachments provided when contacting our support team
- Account preferences and settings information
2.2 Automatically Collected Information
- Device type, operating system, and browser version
- IP address and internet connection details
- Time spent on the website, pages visited, and navigation patterns
- Information obtained from cookies and similar tracking technologies
- Transaction history and gameplay activity
How Your Information Is Used
hi877 uses collected information solely for operating and improving its services. Each purpose for which information is used is described in detail below.
3.1 Account Management & Identity Verification
We use information provided at registration to create and manage your account. Age verification is a mandatory obligation — only those aged 21 or above may use the hi877 platform.
3.2 Transaction Processing
Payment information is used to verify and process deposit and withdrawal requests. The minimum deposit amount at hi877 is ৳300 and the minimum withdrawal amount is ৳800. Withdrawals are generally completed within 30 minutes to 3 hours.
3.3 Security & Fraud Prevention
Transaction and activity data is reviewed to identify suspicious activity, prevent unauthorized access to accounts, and comply with anti-money laundering (AML) regulations.
3.4 Service Improvement & Personalization
Based on your gameplay preferences and activity, we work to improve the platform experience and inform you about relevant bonuses and offers.
3.5 Compliance with Legal Obligations
Storing and disclosing certain information in response to applicable laws or regulatory authority orders is part of our legal responsibility. In such cases, we disclose only the information required by law.
Cookies & Tracking Technologies
The hi877 website uses cookies to improve your browsing experience. Cookies are small text files stored in your browser.
4.1 Types of Cookies We Use
- Essential Cookies: These cookies are necessary for maintaining login status, ensuring security, and running core functionality. Disabling them will prevent the platform from working properly.
- Functional Cookies: Used to remember your language preferences, layout settings, and other personalized experiences.
- Analytics Cookies: Anonymous data is collected to understand which parts of the platform are used most. This information helps improve the service.
4.2 Cookie Controls
You can control or decline cookies through your browser settings. Keep in mind that disabling essential cookies may cause some core features of hi877 to stop working properly.
Sharing Information with Third Parties
hi877 never sells your personal information. However, certain information may be shared with specific parties in the following limited circumstances.
5.1 Service Provider Partners
Necessary information is shared with trusted third-party partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and fraud prevention services. These partners may only use the information to perform specific tasks on behalf of hi877 and are bound by strict confidentiality agreements.
5.2 Game Provider Companies
Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and other game providers may receive the minimum information necessary to operate their games. This information is used to ensure fairness and proper functioning of the games.
5.3 Legal Requirements
We may be required to disclose relevant information in response to court orders, legal processes, or legitimate requests from authorities. In such cases, we always disclose only the information that is necessary.
5.4 Business Changes
In the event of a transfer of ownership, merger, or acquisition of hi877, your information may be transferred to the new owner. However, we will notify you appropriately before any such change, and the protections of this Privacy Policy will continue to apply.
Data Protection Methods
To ensure the security of your information, hi877 has implemented both technical and organizational security measures.
6.1 Technical Security
- All data transmissions are protected by SSL/TLS encryption technology
- Stored sensitive data is secured with high-grade encryption
- Firewalls and intrusion detection systems are active
- Regular security audits and vulnerability assessments are conducted
- Two-Factor Authentication is available
6.2 Organizational Security
- Only authorized staff have access to the information they need
- All staff are trained on privacy and data protection
- Data access logs are reviewed regularly
- A rapid response plan is in place for data breach incidents
Data Retention Period
hi877 retains your information only for as long as it is necessary or legally required. The retention period depends on the type of information and the purpose for which it is used.
7.1 Account Information
Account information is retained for as long as your account remains active. Even after an account is closed, some information may be retained for a specified period due to legal obligations.
7.2 Transaction Records
Financial transaction records may be retained for an extended period due to legal and accounting requirements. Such retention is mandatory under anti-money laundering laws.
7.3 Analytics Data
Anonymous analytics data is retained for service improvement purposes. Once the purpose for retaining the data has been fulfilled, it is securely deleted or anonymized.
Your Rights Regarding Your Information
You have the following rights regarding your personal information on the hi877 platform. You may contact us at any time to exercise these rights.
8.1 Right to Access
You may find out at any time what information hi877 holds about you. Upon request to our support team, we will provide you with a summary of your information.
8.2 Right to Rectification
If any of your stored information is inaccurate or incomplete, you may request that it be corrected. Some information can be updated directly from your account settings.
8.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information for a specified period due to legal obligations.
8.4 Right to Object to Processing
You may object to your information being used for marketing purposes. You have the option to opt out of promotional communications at any time.
8.5 Right to Data Portability
In certain circumstances, you may request your information in a structured, machine-readable format.
Privacy & Responsible Gaming
hi877 is committed to ensuring responsible gaming. To this end, we may analyze your gaming activity to identify patterns of problematic gambling.
If we observe that a user's activity may indicate problematic gambling, we may take protective measures. This information is used solely for the protection of the user and is never used for commercial purposes.
To learn more about responsible gaming, visit our Responsible Gaming page.
Changes to This Policy
hi877 may update this Privacy Policy from time to time. This Policy may be revised in response to service improvements, legal changes, or changes in business operations.
10.1 Notice of Changes
If significant changes are made to this Policy, we will update the "Last Updated" date at the top of the page. For important changes, we will send a notification to your registered email or mobile number.
10.2 Continued Use After Changes
Continuing to use the hi877 platform after an updated Policy has been published means you agree to the revised Policy. We recommend that you review this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact hi877's support team using the methods below.
Your privacy is very important to us. Thank you sincerely for your trust and confidence in hi877. We are always committed to maintaining the highest standards in protecting your information.
To learn more about our platform, visit our About Us page. To learn about our terms of service, read our Terms & Conditions page.