hi877's commitment to responsible gaming
Enjoy the entertainment within your limits — hi877 is always by your side with deposit limits, self-exclusion, and 24/7 support to keep you safe.
Why is responsible gaming important?
hi877 believes that online betting and casino games are a form of entertainment — not an alternative source of income. Ensuring that every player on our platform has an enjoyable and controlled experience is our highest priority. For some people, gambling can turn into an addiction, which has harmful effects on family relationships, financial stability, and mental health. That is why hi877 provides the right tools and information to keep you safe at every step.
Our platform is for people aged 21 and above only. For those who are minors or who are struggling with uncontrolled gaming, we provide the option to voluntarily close their account. Playing responsibly means more than just following rules — it means being aware of your own limits and asking for help when needed.
hi877 always operates as a safe and fair platform. We follow SSL encryption and fair play principles.
Age verification & minor protection
To open an account on hi877, the applicant must be at least 21 years old. At registration we collect National ID (NID) or passport information for age verification. If a player creates an account using false information and is later found to be a minor during verification, that account will be immediately suspended and any deposited funds will be returned.
If anyone under 21 lives in your home, please keep your device secured with a password and do not leave your device logged in to your hi877 account unattended.
For persons aged 21 and above only. Use of this gaming platform by minors is strictly prohibited.
Your protection tools
hi877 gives you these features to help you stay in control of your gaming habits.
Set a deposit limit
Decide for yourself the maximum amount you will deposit each day, week, or month. Once a limit is set, reducing it takes effect immediately; a request to increase it takes some time to review.
Financial controlTime-out break
If you feel you need a short break, temporarily suspend your account for anywhere from 24 hours to 6 weeks. During this time you will not be able to log in or place bets.
Temporary breakSelf-exclusion
If you need a long-term break, apply to close your account for a minimum of 6 months or permanently. This is the most effective step if gambling is getting out of control.
Long-term protectionSet a betting limit
Set a maximum amount in advance for how much you will stake on each bet or session. This limit will stop you from placing larger bets in moments of emotion.
Smart bettingReality check reminder
After a set period you will receive an automatic notification showing a summary of how long you have been playing and how much you have won or lost. This information helps you make decisions.
Awareness buildingLoss limit setting
Once you have lost a set amount, your session automatically ends. This is an effective layer of protection against large losses — especially to prevent chasing losses in emotional moments.
Loss preventionHow do you activate these features?
- Log in to hi877 and go to the "Account Settings" page.
- Click on the "Responsible Gaming" tab.
- Choose the limit or break option that suits you.
- Save your changes — most limits take effect immediately.
- If you need help, contact us via 24/7 live chat or at [email protected].
Recognise the signs of problem gambling
If you notice any of the following signs in yourself or someone close to you, take action without delay.
- Placing larger bets to try to win back lost money ("chasing losses").
- Hiding your gaming habits from family or friends.
- Failing to stop betting despite trying.
- Spending money set aside for essential expenses (food, rent, medical) on gambling.
- Borrowing or collecting money from others to place bets.
- Neglecting work, studies, or family responsibilities because of gaming.
- Feeling restless, irritable, or anxious when unable to play.
These signs are not a sign of weakness — they are an indication of a health issue. Asking for help is an act of courage.
Tips for betting responsibly
The best way to enjoy playing on hi877 is to follow a few basic rules. They are not difficult, but they make a big difference in the long run.
Set a budget
Each month, only spend on betting what you can afford to lose without it affecting your daily life. Think of this budget as an entertainment expense.
Keep your time limited
Set a time in advance for each gaming session. Set an alarm and close your account when the time is up — even if you are winning.
See it as entertainment
Think of gambling not as a source of income, but as entertainment — the same way you would watching a film or enjoying a cricket match.
Do not bet on impulse
Betting when you are under stress, feeling down, or after drinking is risky. Use the time-out feature during these times.
Need help? We are here for you
If you or someone close to you is having trouble with gambling, hi877's support team will be by your side. Contact us in complete confidence.
24/7 Support
hi877's support team is available in both Bengali and English, 24 hours a day, 7 days a week. Reach us via live chat or email.
Common questions about responsible gaming
Play responsibly, enjoy the experience
hi877 has a wide collection of games — enjoy everything safely and within your limits.